1688 Agent Service Terms
Regarding 1688 agent refunds: We pre-estimate all costs for the products in your order. in the event of a later need for product refunds, or shortages, we update the billing. The refund may be issued as a transfer or deducted from your next batch of orders.
Regarding 1688 agent quality control: The products are of your selection. When choosing lower-priced products, the risk of quality issues increases. However, we are unaware of whether you seek A-grade, B-grade, or C-grade products. Our role is to check for major quality defects such as damage, missing items, and basic adjustments. We recommend that you first place smaller orders to assess whether the goods meet your requirements, or compare products from different suppliers.
Regarding 1688 agent commissions: Our fees are designed with the intensity and scope of the labor involved when you make an order in mind. Our involvement may entail active communication with suppliers, continuous phone calls to coordinate shipping, and handling returns & exchanges. These processes require disciplined collaboration between our warehouse, finance, and sales team.
About Bank Transaction Fees: As our margins are transparent, you maintain the responsibility for bank transfer fees when paying for our service. We offer various payment methods, with bank transfers generally being the most cost-effective option. If you should have concerns, you may use Alibaba's Trade Assurance for the transaction.
Regarding Infringing Products on 1688: 1688 lacks rigorous oversight, which may lead to the presence of many products with infringement issues. However, we may not have access to the required information to detect many of these infringing products. Whenever an infringement is detected, we will contact you to inform you about the issue. If you should still insist on purchasing these products, we will confirm the risk with the logistics provider in advance. We cannot guarantee with 100% certainty that all possible infringements will be identified.
Regarding 1688 Agent Packing List: As a 1688 agent, we maintain the responsibility for counting and packaging the goods properly for you (with some exceptions, such as cheap, small-sized, and large-quantity products). We can assist in shipping the goods directly to you or your freight forwarder in China.
Regarding the Completion Time of our 1688 Agents' Responsibilities: 1688 agents will usually require 7-15 business days to complete the order processing and shipping tasks. Under normal circumstances, we receive goods from suppliers within 4-8 days. In the week that follows the arrival of the goods, we continuously check your order, count the inventory, and conduct any necessary return/exchange procedures.